Customer Service Specialist with German

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Requirements

Contacting customers in German and English regarding overdue invoices, payment reminders, account reconciliations, and dispute resolution.
Supporting Credit & Collections processes.
Performing collection activities to ensure timely payments and minimize aged debt.
Building long-term customer relationships while balancing excellent customer service
Participating in process improvement initiatives to enhance operational efficiency and the overall customer experience.

German and English knowledge at B2/C1 level, both written and spoken.
Customer-oriented approach and excellent communication skills
Strong problem-solving abilities
Good organizational skills and attention to detail
Ability to work independently and as part of an international team
Good computer skills and willingness to learn new systems and tools
Previous experience in customer service, administration, contact center or a similar position will be an advantage

Employer offers: